Terms of Service

Effective Date: October 20, 2025

Company Name: Innovatra Design FZCO

Website: www.innovatradesign.com

Email: contact@innovatradesign.com

Location: Dubai, United Arab Emirates

1. Introduction

Welcome to Innovatra Design FZCO (“Innovatra Design,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, digital platforms, automation tools, and marketing services.

By accessing or using our website or services, you agree to these Terms. If you do not agree, please refrain from using our services.

2. Who We Are

Innovatra Design FZCO is a forward-thinking technology and marketing agency based in Dubai, UAE. We specialize in intelligent workflow automation, marketing strategy, and digital experience design to help businesses operate efficiently and grow with purpose.

3. Acceptance of Terms

By using our website or engaging with our services, you confirm that you:

• Are at least 18 years old or have reached the legal age of majority in your jurisdiction.
• Have the authority to bind yourself or your organization to these Terms.
• Agree to comply with all applicable laws and regulations while using our services.

4. Our Services

Innovatra Design provides:

• Business workflow automation and integration solutions.
• Marketing and digital strategy services.
• Web, design, and branding services.
• Technology consulting and system optimization.

All services are customized to client requirements and governed by separate project agreements, proposals, or contracts.

5. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use of the site.

You must not:

• Engage in unauthorized access, data scraping, or reverse engineering of our systems.
• Upload or transmit harmful code, viruses, or malicious software.
• Use our website for fraudulent or misleading purposes.
• Impersonate Innovatra Design or misrepresent your affiliation.

We reserve the right to suspend or terminate access if we detect misuse or violation of these Terms.

6. Intellectual Property

All website content, including designs, text, graphics, logos, code, and materials, are the exclusive property of Innovatra Design FZCO or its licensors.

You may not copy, modify, reproduce, or distribute any content without our prior written consent.

Our trademarks, branding, and visual identity may not be used without express authorization.

7. Client Projects and Deliverables

For paid services, Innovatra Design enters into formal agreements outlining:

• Scope of work
• Deliverables and timelines
• Payment terms
• Ownership and intellectual property rights

Unless otherwise agreed in writing:

• Clients receive ownership of final deliverables after full payment.
• Innovatra Design retains the right to showcase completed work in its portfolio.
• All preliminary materials, drafts, and unused concepts remain our property.

8. Payments and Fees

All project pricing and fees are defined in client proposals or invoices.

• Payments are due as per the agreed schedule.
• Late payments may incur additional charges or service suspension.
• All fees are non-refundable unless stated otherwise in the project agreement.

Innovatra Design reserves the right to adjust pricing or service rates at any time, with prior notice for active clients.

9. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information shared during the course of a project. Confidential information includes, but is not limited to, business data, trade secrets, processes, client lists, and intellectual property.

We will not disclose or use client data for purposes other than fulfilling our contractual obligations, except as required by law.

10. Third-Party Services and Integrations

Some of our automation or marketing solutions may use third-party tools, APIs, or software. While we strive to work only with reliable providers, Innovatra Design is not responsible for:

• Third-party service availability, accuracy, or performance.
• Data handling practices of external platforms.

Your use of third-party services is subject to their own terms and privacy policies.

11. Limitation of Liability

To the fullest extent permitted by law:

• Innovatra Design FZCO shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, revenue, or data.
• Our total liability for any claim related to our services shall not exceed the total amount paid by you to Innovatra Design for the specific project or service.

12. Warranties and Disclaimers

All services are provided “as is” and “as available.” We make no warranties, expressed or implied, including but not limited to:

• The uninterrupted operation or error-free functionality of our website or services.
• The accuracy or completeness of content or information.
• Specific results or outcomes from automation or marketing efforts.

13. Indemnification

You agree to indemnify and hold harmless Innovatra Design FZCO, its directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your misuse of our website or services
• Your breach of these Terms
• Any violation of applicable laws or third-party rights

14. Termination

We reserve the right to suspend or terminate your access to our website or services at any time if:

• You violate these Terms
• You fail to make payments due under an agreement
• Your actions harm or may harm our reputation or operations

Upon termination, all rights granted to you under these Terms shall cease immediately.

15. Data Protection and Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Please review it here: https://www.innovatradesign.com/privacy-policy

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

17. Changes to Terms

We may update these Terms of Service periodically to reflect changes in our business, technology, or legal obligations. The latest version will always be available on our website with the updated effective date.

18. Contact Information